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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Robert Jones

Robert Jones

February 3, 2025

5  out of  5
rating by Robert Jones
"He was really good and professional and help me out with all the insurance that I was looking for thank a million have a blessed day"
We responded:
"Thank you, Robert! I'm glad I could assist you with your insurance needs. Your kind words mean a lot to me. If you have any more questions or need further assistance, feel free to reach out. Have a wonderful day!"
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Nate Nieukirk

February 3, 2025

5  out of  5
rating by Nate Nieukirk
"Got Life, Home, and Auto insurance with them. Drew was great to work with!"
We responded:
"Thank you, Nate, for sharing your experience! I'm happy to hear that Drew was great to work with while setting up your insurance. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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Derrick Jackson Sr

February 3, 2025

5  out of  5
rating by Derrick Jackson Sr
"Great work"
We responded:
"Thank you, Derrick, for your positive feedback! I'm glad you had a great experience with our services."
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Roger skepnek

January 29, 2025

5  out of  5
rating by Roger skepnek
"My experience with State farm is excellent! Agent Bryce markum was very professional and I wouldn't hesitate to recommend! I will be referring others!"
We responded:
"Thank you, Roger, for sharing your positive experience with us! I'm glad to hear that Bryce's professionalism made such an impact. "
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Freddie López

January 27, 2025

4  out of  5
rating by Freddie López
"Hayden and Samantha are an exceptional team at State Farm, providing outstanding support. They possess extensive knowledge of insurance policies and procedures, responding promptly to any inquiries and updates I may have. I value the clarity and detail in their communications, as well as their commitment to keeping me informed. Thank you, Hayden and Samantha. Much appreciated, Freddie."
We responded:
"Thank you, Freddie, for sharing your experience with us! I'm glad to hear that Hayden and Samantha have been able to provide you with such knowledgeable and prompt support. Their dedication to clear and detailed communication is something we truly value. If you have any further questions or need assistance, please feel free to reach out to our office."
Profile photo of Dominic Moran

Dominic Moran

January 23, 2025

5  out of  5
rating by Dominic Moran
"Nicole Soares is a great insurance agent. She got me set up with auto insurance, life insurance, and a supplemental health policy. She takes the time to make sure all of your needs are met without trying to sell you things you don't need. When I need to call in everyone is friendly and knowledgeable. HIGHLY RECOMMEND GETTING INSURANCE HERE!"
We responded:
"Thank you, Dominic, for your fantastic review! I'm delighted to hear that Nicole was able to assist you with your insurance needs, ensuring you got exactly what you required. It's wonderful to know that our team is friendly and knowledgeable whenever you call in. Your recommendation means a lot to us! If you ever have more questions or need further assistance, feel free to reach out."
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Elvira Ruiz

January 23, 2025

5  out of  5
rating by Elvira Ruiz
"5-Star Review (for Nick) I want to give a huge shout-out to Nick, who has been absolutely amazing throughout my entire experience with this insurance office. He has consistently gone above and beyond to help me with any concerns I’ve had regarding my policy. Whenever I reached out to him, he was responsive, thorough, and genuinely cared about resolving any issues I was facing. His customer service has truly been exceptional, and I’m incredibly grateful for all his help. However, my experience with the rest of the staff has been nothing short of frustrating and disappointing. I called multiple times seeking answers on my bill breakdown and other concerns, but I was constantly promised follow-ups that never came. The worst of it was when I reached out and asked to speak to someone directly, only for Braden Dye to email me, stating he was going on lunch and that he’d get back to me—he never did. That’s right, instead of offering support or actually calling me, he just sent a brief, impersonal email and left me hanging. Because of the lack of follow-up from the team, my policy ended up getting canceled—something that could have been avoided if I had received the help I needed. It wasn’t until I finally got in touch with Nick that everything was squared away. He was the only one who took the time to address my concerns and get everything back on track. While I’m thankful for Nick’s incredible help, I’m deeply frustrated with the negligence from the other staff members, especially Braden. The lack of professionalism and follow-through is unacceptable, and it nearly cost me my policy. Nick is the only reason I’m giving this review any positive feedback, and I hope he is recognized for his hard work and dedication."
We responded:
"Hi Elvira, Thank you for taking the time to share your detailed feedback. I’m so glad to hear about the outstanding service Nick provided. His responsiveness, thoroughness, and genuine care truly reflect the standard of service we strive for, and we’re incredibly fortunate to have him on our team. I will make sure Nick is recognized for his hard work and dedication. I want to sincerely apologize for the frustration and disappointment you experienced overall with our office. This falls far below the level of professionalism we aim to provide. I deeply regret the impact this had on your policy and the unnecessary stress it caused. Your feedback is invaluable, and we take it seriously. Please know that we are addressing these issues internally to ensure situations like this are avoided in the future. If there’s anything further we can do to assist or if you have additional concerns, don’t hesitate to reach out. Thank you for your honesty and for allowing us the opportunity to improve. - Jeff"
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Josh Albers

January 23, 2025

2  out of  5
rating by Josh Albers
"This business used to fully have my trust but it seems the former management has moved on. I’ve had multiple conversations about removing a vehicle from my policy and they have taken no notes on it to confirm my end of the story so they told me it’s my problem essentially. My premiums have increased over $60 a month in the last year despite being a client over a decade and placing a single claim in that time. I really used to love this place but it seems the quality has gone downhill and they aren’t interested in treating long term clientele well."
We responded:
"Josh, We appreciate your loyalty and are sorry to hear about your frustration with your policy and our office. We make it a practice to document every conversation in our agency. Notes on customers are reviewed daily to make sure they are accurate and the proper action was taken. In your situation, we were not able to find a conversation that you were referring to. We offer annual reviews with our customers to make sure their insurance is up to date. If you would like to do a review, please let us know. We want to make sure everyone is covered correctly. - Jeff"
Profile photo of Hannah Wilson

Hannah Wilson

January 23, 2025

5  out of  5
rating by Hannah Wilson
"Super impressed with Jeff Burtis & his team! Drew specifically has been an absolute lifesaver! He went above and beyond to help me with my insurance needs, taking the time to explain everything clearly and ensuring I felt confident in my choices. His professionalism, patience, and genuine care for his clients really stand out. If you’re looking for an agent who truly has your best interests at heart, this is the team. Highly recommend!"
We responded:
"Thank you, Hannah, for your wonderful feedback! I'm so glad to know that Drew has been such a great help with your insurance needs. His dedication to providing clear explanations and ensuring your confidence is truly appreciated. We're grateful to have him on our team. If you have any more questions, feel free to reach out to our office. We're here to help!"
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Margaret Tidrick

January 13, 2025

5  out of  5
rating by Margaret Tidrick
"Enjoy working with competent people. Xay and Samantha are great to work with. Call them and see the difference."
We responded:
"Thank you, Margaret, for your wonderful feedback! I'm glad to hear that you enjoy working with our team. Xay and Samantha truly make a difference, and we're grateful to have them on board. If you ever need anything else, feel free to reach out to our office. We're here to help!"
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Dominic Schank

January 10, 2025

5  out of  5
rating by Dominic Schank
"Nothing but amazing things to say about Jeff Burtis and his team. They are very knowledgeable and helpful anytime I come with questions. Had the please to work with Xay recently and he was fantastic. Can’t imagine working with anyone else to handle my insurance needs. Shout out to Xay and the entire Jeff Burtis team. Thank you. 🙌🏾"
We responded:
"Thank you, Dominic, for your wonderful feedback! I'm happy to know that our team, especially Xay, has been able to assist you with your insurance needs. Your appreciation means a lot to us, and we're grateful to have you with us. If you ever have more questions or need further assistance, don't hesitate to reach out. We're here to help!"
Profile photo of Idan Peysachovich

Idan Peysachovich

January 10, 2025

5  out of  5
rating by Idan Peysachovich
"Received great service from Andrea Thanks !"
We responded:
"Thank you, Idan, for your feedback! I'm glad Andrea provided you with great service. If you have any more questions or need assistance in the future, feel free to reach out to our office. We're here to help!"
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Geraldine Cross

January 9, 2025

5  out of  5
rating by Geraldine Cross
"Very professional and knowledgeable. Pleasant and answered all questions."
We responded:
"Thank you, Geraldine, for your wonderful feedback! I'm glad to know you found our service professional and knowledgeable. It's great to hear that all your questions were answered pleasantly. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!"
Profile photo of Tony Rod

Tony Rod

December 20, 2024

2  out of  5
rating by Tony Rod
"The Springfield office wasn't helpful at all. Called the Peoria office and the lady there answered all my questions to my satisfaction. I'm considering switching to another agent."
We responded:
"Hi Tony, Thank you for taking the time to share your feedback. We truly value your business and are sorry to hear about your recent experience with our Springfield office. Please know that we’ve taken steps to ensure our entire team is equipped and readily available to assist with any questions or concerns moving forward. We’re committed to providing the level of service you deserve and would greatly appreciate the opportunity to discuss this further to regain your confidence. Please don’t hesitate to reach out if there’s anything we can do to assist. - Jeff"
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Mike Stoll

November 21, 2024

5  out of  5
rating by Mike Stoll
"Best customer service of any agency ever. Kudos to Samantha and Nicole. Very well run agency"
We responded:
"Mike, thank you for your fantastic review! I'm glad to hear that you had such a positive experience with our agency. Samantha and Nicole are indeed valuable members of our team, and it's wonderful to see their hard work recognized. We're grateful for your kind words and look forward to continuing to provide excellent service. If you ever need anything, don't hesitate to reach out. - Jeff Burtis - State Farm Insurance Agent, Peoria, IL"
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The Phoenix

November 19, 2024

5  out of  5
rating by The Phoenix
"Andi was very helpful and informative with all of the information and my customer service was fantastic!"
We responded:
"Andi is indeed a valuable member of our team, and I'm glad she could provide you with such helpful and informative service. We're happy to know you had a fantastic customer service experience. If you have any further questions or need assistance in the future, feel free to reach out! - Jeff Burtis - State Farm Insurance Agent, Peoria, IL"
Profile photo of dame 4real

dame 4real

November 19, 2024

5  out of  5
rating by dame 4real
"Dax got me auto renters and life. Great Job! Got me a better rate than the one I had. Thx"
We responded:
"Dame, thank you for your review! I'm glad Dax was able to assist you with auto, renters, and life insurance, and that we could offer you a better rate. We appreciate your trust in our team. If you have any further questions or need assistance, feel free to reach out anytime. - Jeff Burtis - State Farm Insurance Agent, Peoria, IL"
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Chelsea Smith

November 18, 2024

5  out of  5
rating by Chelsea Smith
"Representative was polite and very helpful. She took time out to look at my policy and explained the charges."
We responded:
"Chelsea, thank you for your wonderful review! I'm happy to know our representative was able to assist you with your policy and provide clear explanations of the charges. We appreciate your feedback and are here for any future questions or needs you may have. - Jeff Burtis - State Farm Insurance Agent, Peoria, IL"
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Marilyn Sharar

November 2, 2024

4  out of  5
rating by Marilyn Sharar
"Although I don't agree at all with the continuous rising cost of literally EVERYTHING including the cost of Insurance..I am satisfied that State Farm will take care of "My needs" when I need it."
We responded:
"Marilyn, thank you for sharing your thoughts! I understand your concerns about the rising costs of insurance and other expenses. I'm glad to know that you feel confident in State Farm's ability to meet your needs when it matters most. If you ever have any questions or need further assistance, our office is here to help. - Jeff Burtis - State Farm Insurance Agent, Peoria, IL"
Profile photo of Kelli Deister

Kelli Deister

October 25, 2024

5  out of  5
rating by Kelli Deister
"EXCELENT SERVICE !"
We responded:
"Kelli, Thank you for your wonderful feedback! We're happy you received excellent service. If you ever need anything else, feel free to reach out. - Jeff Burtis - State Farm Insurance Agent, Peoria, IL"
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Stephen Tiley

October 24, 2024

5  out of  5
rating by Stephen Tiley
"Wonderfully service."
We responded:
"Stephen, thank you for your wonderful review! I'm glad you had a positive experience with our service. If you ever need anything in the future, don't hesitate to reach out. - Jeff Burtis - State Farm Insurance Agent, Peoria, IL"
Profile photo of Nancy Schmidt

Nancy Schmidt

October 23, 2024

5  out of  5
rating by Nancy Schmidt
"I needed some help, with a policy.....Daniel Weiss took care of everything, promptly. He even followed-up with me, after the fact. I appreciate all he did and his being so professional!"
We responded:
"Nancy, thank you for sharing your experience! I'm glad Daniel was able to assist you promptly and follow up afterward. His professionalism is something we truly value. If you need any further assistance, we're here to help. - Jeff Burtis - State Farm Insurance Agent, Peoria, IL"
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Timothy Lofky

October 22, 2024

5  out of  5
rating by Timothy Lofky
"Daniel put me at ease with my water damage that had occurred in the last couple days. It has been a stressful 24 hours but a 20 minute conversation and it felt like a weight was lifted off my shoulders"
We responded:
"Timothy, I'm so glad Daniel was able to help you with your water damage situation. It's wonderful to know that a short conversation could ease your stress and lift that weight off your shoulders. We're always here to support you with any concerns you might have. Thanks for sharing your experience! - Jeff Burtis - State Farm Insurance Agent, Peoria, IL"
Profile photo of Ej Rodriguez

Ej Rodriguez

October 21, 2024

5  out of  5
rating by Ej Rodriguez
"Jeff represent his daddy very well.He was very polite and very helpful.I actually got the insurers because of that.We need more people like him"
We responded:
"Ej, thank you for your kind words! I'm glad Jeff could assist you so well. It's wonderful to know his politeness and helpfulness made a difference in your decision. We truly appreciate your support and look forward to continuing to serve you. If you ever need anything, don't hesitate to reach out. - Jeff Burtis - State Farm Insurance Agent, Peoria, IL"
Profile photo of Sabrina Darnell

Sabrina Darnell

October 11, 2024

5  out of  5
rating by Sabrina Darnell
"Samantha was amazing! She explained everything to me perfectly! I understand a little more about my insurance now. Why don't more insurance companies have a welcome person?"